Introduction
Your privacy is not a checkbox for us, it is a commitment. At Craftisan Labs LTD ("we," "our," or "us"), we understand that the moments you spend with DeepSleep Ai are deeply personal. You're winding down, letting your guard down, and trusting us to be present in your most vulnerable hours.
This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you have over your data. We believe you deserve complete transparency, no legal jargon designed to confuse, no buried clauses designed to mislead.
By downloading, accessing, or using DeepSleep Ai (the "App") or visiting our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Company Name: Craftisan Labs LTD
App Name: DeepSleep Ai Contact
Email: ceo@craftisanstudio.com
If you have any questions about this policy or how your data is handled, you are always welcome to reach us directly at ceo@craftisanstudio.com.
2. Information We Collect
We only collect information that genuinely helps us deliver a better, more personalized sleep experience. We do not sell your personal data. We never have, and we never will.
2.1 Information You Provide Directly
- Account Information: Your name, email address, and password when you create a DeepSleep Ai account.
- Profile Preferences: Sleep goals, preferred sound types, meditation preferences, and any custom settings you configure.
- Payment Information: If you subscribe to DeepSleep Ai Premium, payment is processed securely by third-party providers (Stripe or Apple/Google Pay). We do not store your full card details on our servers.
- Support Communications: Any messages, emails, or feedback you send to our support team at ceo@craftisanstudio.com.
2.2 Information We Collect Automatically
- Usage Data: Features you use, sounds you play, meditations you complete, session lengths, and in-app navigation patterns.
- Sleep & Wellness Data: If you enable sleep tracking, we collect data about your sleep sessions, including duration, quality scores, and listening habits. This data is used solely to power your AI personalization.
- Device Information: Device type, operating system, app version, unique device identifiers, and mobile network information.
- Log Data: IP address, access times, pages or screens viewed, and crash reports.
2.3 Information from Third Parties
- Social Login: If you choose to sign in with Apple or Google, we receive your name and email address from those providers.
- Analytics Providers: We use anonymized analytics tools to understand how users interact with the App as a whole.
3. How We Use Your Information
We use the data we collect for the following purposes:
- To Provide and Improve the App: Delivering your personalized soundscapes, meditations, sleep stories, and AI-driven recommendations.
- To Power AI Personalization: Analyzing your usage patterns to build a sleep program that adapts specifically to you.
- To Manage Your Account: Sending account confirmation, password reset emails, and subscription-related communications.
- To Process Payments: Handling subscription billing, renewals, and refund requests securely.
- To Provide Customer Support: Responding to your questions and resolving issues when you contact us at ceo@craftisanstudio.com.
- To Send Product Updates: If you opt in, notifying you about new features, content releases, and relevant wellness tips. You can opt out at any time.
- To Ensure Safety and Security: Detecting, preventing, and responding to fraud, abuse, or security vulnerabilities.
- To Comply with Legal Obligations: Meeting our responsibilities under applicable laws and regulations.
We do not use your sleep data, meditation habits, or wellness information for advertising profiling.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who help us operate the App (e.g., cloud hosting, payment processors, analytics). They are contractually bound to protect your data and may only use it to perform services on our behalf.
- Legal Requirements: If required by law, court order, or governmental authority, we may disclose your information to comply with legal obligations.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before any such transfer occurs and ensure your rights are preserved.
- With Your Consent: For any other purpose, only with your explicit, informed consent.
5. Data Retention
We retain your personal data for as long as your account is active or as necessary to provide our services. If you delete your account, we will delete or anonymize your personal data within 30 days, unless we are legally required to retain it for longer.
Sleep and usage data used for AI personalization is retained for 24 months and then automatically anonymized.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Correct any inaccurate or incomplete information.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data.
- Right to Restrict Processing: Ask us to limit how we use your data.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to our processing of your data for certain purposes.
- Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.
To exercise any of these rights, contact us at ceo@craftisanstudio.com. We will respond within 30 days.
7. Children's Privacy
DeepSleep Ai is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that a child under the applicable age has provided us with personal data, we will delete it promptly.
If you believe a child has provided us with their information, please contact us at ceo@craftisanstudio.com.
8. Data Security
We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These include encryption in transit (TLS), encrypted storage, access controls, and regular security audits.
However, no system is completely immune to risk. We encourage you to use a strong password and keep your account credentials secure.
9. International Data Transfers
Craftisan Labs LTD operates globally. Your data may be processed in countries outside your own, including countries that may not have the same data protection laws as your home country. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by applicable authorities.
10. Third-Party Links
The App may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies independently.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will notify you via email or an in-app notice and update the "Last Updated" date at the top of this page. Continued use of the App after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Craftisan Labs LTD Email: ceo@craftisanstudio.com
We are committed to resolving any privacy concerns promptly and transparently.